Privacy Policy

Last updated: January 2025

This Privacy Policy explains how LuxeSolihull (“we”, “our”, “us”) collects, uses, and protects your personal information when you book an appointment through our website or contact us.

1. Information we collect

When you make a booking online, we collect the following information:

• First and last name
• Phone number
• Email address (optional)
• Notes you provide about your appointment
• Selected service, stylist, date, and time
• Deposit payment status (if applicable)

This information is stored securely in our booking system (powered by Solihair) and is required to manage your appointment.

2. How your data is used

Your information is used ONLY for the following purposes:

• Creating and managing your salon appointment
• Contacting you about your booking (confirmation, changes, cancellations)
• Processing deposit payments securely through Stripe (if required)

We do not use your information for marketing unless you explicitly opt in. We never sell or share your personal data with third parties for advertising.

3. Where your data is stored

Your booking information is stored securely on:

• Our salon booking database (hosted on encrypted UK/EU servers via Solihair)
• Stripe (only if you pay a deposit — card details are never visible to us)

4. How long we keep your data

Appointment records are kept for up to 36 months for customer service, legal, and booking history purposes. After this period, data may be permanently deleted.

5. Payments & security

If a service requires a deposit, payments are handled by Stripe using their fully secure checkout system. We do not store or have access to your card details.

6. Cookies

At present, our website does not use any cookies for tracking, analytics, or advertising.

If cookies are introduced in the future (for example, for analytics or performance improvements), this policy will be updated and a cookie banner will be displayed where required.

7. Your rights under UK-GDPR

You have the right to:

• Access a copy of your personal data
• Request corrections to inaccurate information
• Request deletion of your data in certain circumstances
• Withdraw consent for optional data uses

8. How to contact us

If you have any questions about your data or wish to make a request, you can contact us:

• LuxeSolihull
• Email: luxesolihull@gmail.com
• Phone: 0121 743 2875

By using our booking system, you agree to this Privacy Policy and our booking terms.